At Jersey Elitez, we want customers to feel confident when placing an order. Please read our refund policy carefully before purchasing.
1. Refund Requests Before Shipment
Customers have the right to request a refund before their item has shipped.
To request a refund, please contact us as soon as possible at:
Please include your:
Order numberFull nameEmail used at checkoutReason for refund requestIf your order has not yet shipped, we will review the request and issue a refund when approved.
2. Orders That Have Already Shipped
Once an order has shipped, we cannot cancel the shipment. If your item has already shipped, refunds may still be available depending on the situation and the condition of the item.
Please contact us at info@jerseyelites.com and we will do our best to help.
3. Refunds After Delivery
After delivery, customers may request a refund within 30 days of receiving the product.
Refunds may be approved for issues such as:
Incorrect size receivedWrong item receivedVisible defect or physical blemishItem arrived damagedMajor issue with the productTo request a refund after delivery, please email:
Please include your order number and clear photos showing the issue.
4. Situations That May Not Qualify for a Refund
We review refund requests case by case and will do our best to find a fair solution for our customers.
Refunds may be limited or denied if:
The item shows heavy signs of wear or damage not caused by usThe refund request is made after 30 days from deliveryThe item was intentionally damaged or misusedThe package was delayed due to carrier or customs issues outside of our controlThe customer entered an incorrect shipping address and the package was successfully delivered to that addressIf you ordered the wrong size or made a mistake with your order, please still contact us at info@jerseyelites.com. While we cannot guarantee a refund in every situation, we may be able to help with an exchange, store credit, discount, or another solution depending on the order status and condition of the item.
5. Return Shipping
If a return is required, customers may be responsible for return shipping unless the issue was caused by an error on our end, such as sending the wrong item or a defective product.
Return instructions will be provided by email if your return request is approved.
6. Refund Processing
Approved refunds will be processed back to the original payment method when possible.
Please allow several business days for your bank or payment provider to post the refund after it has been issued.
7. Exchanges and Store Credit
In some cases, we may offer an exchange, store credit, replacement, discount, or another solution instead of a direct refund.
Our goal is to work with customers fairly and make sure each situation is handled properly.
8. Contact Us
For refund questions or requests, contact:
Jersey Elitez
Email: info@jerseyelites.com